Terms & Conditions

Payment and delivery times of prints:

Please note that no work(s) will be shipped until full payment has been received for the work(s) in question. In such event where the customer is awaiting a final quote on delivery, the works will not be printed until final payment has been received and so delivery times will be accepted as commencing on day of receiving payment, and not before. 

High Tower Photography will not be held liable for any delays in delivery (local or foreign) that is as a result of COVID-19 and it’s economic, social, socio-political and/or discretionary impacts. 

Returns / Replacement Policy:

Please note that refunds or returns on all goods are not possible as each print has been specifically printed for you as an individual customer. In any case where the goods has been damaged during transit, and goods need to be replaced, please contact Hight Tower Photography directly at customer@hightowerphoto.com  and we will be happy to assist in replacing your print for FREE once properly evaluated (by means of photographic evidence and in extreme cases to be determined by High Tower Photography, returned to shipping sender address) satisfactorily deemed ‘damaged in transit’.

Please note that colours of printed Product may vary slightly to the display on your personal computer or mobile device. High Tower Photography takes the greatest care whilst employing the highest possible printing techniques to deliver a world-class product, the business, its staff and subsidiaries will not be held liable for subjective colour discrepancies. 
 
For any replacement queries, we require that a proof of payment of the original work accompany the claim in order for us to verify the validity of said claim.

Questions:

For any questions not addressed above, please feel free to email customer@hightowerphoto.com and we will get back to you as soon and as accurately as we can.

Office hours:

Our printing company operates normal business hours. Please factor in weekends and South Africa public holidays when you are expecting a customer service response or quotation on international shipping. We endeavour to  always respond to all contact expediently during office hours. 

International Clients

Note:  International buyers are responsible for and will have to pay any relevant import duties, local VAT, other taxes or fees in their country.